markas138 FAQ — Complete Player Guide

To complete KYC verification at markas138, you need to submit a clear copy of a government-issued photo ID — your Malaysian MyKad or passport works best. You may also be asked to provide a selfie holding the document and proof of your payment method (such as a screenshot of your e-wallet). KYC is required before your first withdrawal is processed.

Most KYC submissions at markas138 are reviewed within 24 hours during business days. If your documents are clear and match your account details, verification is typically completed faster — sometimes within a few hours. If additional information is needed, our support team will contact you via your registered email address.

No. markas138 strictly allows only one account per individual. Operating multiple accounts — whether using the same or different personal details — is a violation of our Terms and Conditions. Any duplicate accounts detected will be closed and associated balances forfeited. If you have trouble accessing your existing account, contact our support team for assistance.

If you forget your password, click the "Forgot Password?" link on the login page. Enter your registered email address and we will send a secure reset link within a few minutes. Check your spam folder if you do not see it in your inbox. For additional security, we recommend enabling two-factor authentication on your account once you have logged back in.

You can request account closure at any time by contacting our 24/7 customer support team via live chat. We will process voluntary closure requests within five business days. Any remaining real-money balance in your account will be returned to your registered payment method, subject to completed KYC verification. If your reason for closing is related to problem gambling, we recommend activating self-exclusion instead.

The standard minimum deposit at markas138 is RM50. This applies to most payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX bank transfers. Some specific promotions may require a higher minimum deposit to qualify for a bonus — check the individual promotion terms for details before depositing.

Touch 'n Go eWallet deposits at markas138 are processed instantly in most cases. Once you complete the payment on your TNG app, funds are credited to your markas138 account balance within seconds to a couple of minutes. If your deposit has not appeared after 10 minutes, contact our support team with your transaction reference number and we will resolve it promptly.

Withdrawal requests to Touch 'n Go eWallet are typically processed within 1 to 3 business hours once your KYC verification is complete and your account is in good standing. First-time withdrawals may take slightly longer as our team completes a routine security review. You will receive a notification once the transfer has been sent from our end.

markas138 supports withdrawals to all major Malaysian banks including Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, and AmBank via FPX and DuitNow. Bank transfer withdrawals are generally processed within 1 to 24 hours, depending on the bank's processing schedule. Ensure your bank account name matches your registered account name to avoid delays.

markas138 does not charge any platform fees on standard deposits or withdrawals. Your payment provider — whether a bank, e-wallet, or cryptocurrency network — may apply their own transaction fees, which are outside our control. For USDT TRC20 transfers, standard Tron network gas fees apply. We recommend checking with your payment provider before initiating a transaction.

The minimum withdrawal amount at markas138 is RM100 for most payment methods. For USDT TRC20 cryptocurrency withdrawals, the minimum equivalent is set at approximately RM50 worth of USDT at the current exchange rate. Withdrawals below the minimum threshold will not be processed. Your full available balance must exceed the minimum before you can submit a withdrawal request.

markas138 offers a comprehensive library of casino games including hundreds of slot titles, live dealer tables (baccarat, blackjack, roulette, and dragon tiger), poker variants, and specialty games. Our live casino section features real human dealers streaming in real time, giving Malaysian players an authentic casino experience from anywhere in Kuala Lumpur, Penang, or Johor Bahru.

Yes. markas138 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required, though a dedicated app may be available. The mobile experience includes the full game library, deposit and withdrawal functions, live chat support, and all account management features, all optimised for smaller screens.

Yes. markas138's sportsbook covers Liga Super Malaysia alongside the EPL, Champions League, UFC, and dozens of other international sports and competitions. You can place pre-match bets and live in-play bets on Malaysian football fixtures. Odds are updated in real time, and a range of bet types are available including match result, over/under, both teams to score, and Asian handicap.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over a very large number of spins. For example, a game with 96% RTP returns RM96 for every RM100 wagered on average over millions of spins. markas138 publishes RTP data for all slot titles. A higher RTP is generally preferable, but remember that RTP reflects long-term averages, not individual session outcomes.

Yes. All casino games available at markas138 use independently certified Random Number Generator (RNG) systems to ensure fair and unpredictable outcomes. Our game providers are required to maintain certifications from recognised testing laboratories. Live dealer games are streamed from professionally managed studios with real cards and wheels, ensuring transparency in every hand dealt and every spin made.

markas138 offers new players a welcome bonus on their first deposit. The specific bonus percentage and maximum amount are displayed on the active promotions page at the time of registration. To qualify, you must make a minimum deposit of RM50 and opt in to the promotion during the deposit process. Welcome bonuses are subject to wagering requirements — always read the full promotion terms before claiming.

A wagering requirement (also called a rollover) is the number of times you must stake your bonus amount before any winnings derived from it can be withdrawn. For example, a 10x wagering requirement on a RM100 bonus means you must place a total of RM1,000 in eligible bets before the bonus converts to withdrawable cash. markas138 publishes the exact wagering requirement for each promotion in its terms.

You can check your wagering progress at any time by logging into your markas138 account and navigating to the Bonuses or Promotions section of your account dashboard. This displays your active bonuses, the required wagering amount, and how much you have already wagered toward completing the requirement. If you cannot locate this information, our live chat support team can pull the figures up for you instantly.

Yes. markas138 operates a loyalty programme that rewards consistent players with points for every bet placed. Accumulated points can be exchanged for bonus credits, free spins, or other rewards. Active players may also be invited to the markas138 VIP programme, which offers higher withdrawal limits, dedicated account managers, personalised cashback deals, and priority customer support. Ask our team for details.

The minimum age to register and play at markas138 is 21 years old. This is strictly enforced through our KYC identity verification process. Any account found to have been registered by a person under 21 will be immediately closed and all funds forfeited. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control tools on shared devices.

You can set daily, weekly, or monthly deposit limits directly from the Responsible Gambling section of your account settings. Once a limit is set, it cannot be increased for seven days — this cooling period is intentional and protects you from impulsive decisions. Limit reductions take effect immediately. You can also contact our 24/7 support team to set or adjust limits on your behalf at any time.

To activate self-exclusion, go to the Responsible Gambling section in your account settings or contact our support team via live chat. Self-exclusion can be set for a minimum of 6 months up to a permanent restriction. Once activated, it takes effect immediately and cannot be reversed during the elected period — not even at your request. We will also remove you from all marketing communications immediately.

If you or someone you know is struggling with gambling-related issues, several free and confidential resources are available. In Malaysia, you can contact Talian Kasih at 15999, a 24-hour national welfare helpline operated by the Ministry of Women, Family and Community Development. Internationally, GamCare (gamcare.org.uk) and Gamblers Anonymous offer online counselling and peer support. markas138's own support team is also available 24/7 via live chat.